1. Make acquaintance

  • Website enquiry form sent in or client calls directly.
  • Learn about client and their role / responsibilities
  • Learn about type of premises
  • Establish what type of assessment is needed – Type 1 or Type 3
  • Quote issued

2. Information gathering

  • Quote accepted
  • Establish when required
  • Who is the main contact
  • Booking confirmation issued with details of assessor and service booked
  • Pre-visit questionnaire sent to client which creates a checklist of documents required on the assessment day

3. Service – assessment

  • Assessor meets client on site, goes through fire safety paperwork
  • Assessor conducts visual inspection of all the clients areas of responsibility, taking notes and photos
  • Client can ask any questions
  • Invoice issued

4. Compliance

  • Report written and submitted by assessor
  • Report is checked & validated
  • Payment received & report issued to Responsible Person (RP) with Logbook and if required template of emergency plan / fire safety policy
  • RP checks report for content & recommendations to implement
  • RP contacts customer service if has any queries / requires clarity

5. Renewals / Review

  • Following year – Annual reminder sent out
  • RP decision internal review OR new FRA to book in