Privacy Policy

Similarly to the above, we may gather information about your general internet use by using a cookie file. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer as cookies contain information that is transferred to your computer’s hard drive. They help us to improve our website and the service that we provide to you and will be used for remarketing purposes. Cookies do store IP addresses, which under GDPR are classed as Personal data, this can be stored up to 10 years.

All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular parts of our website.

The information that we collect and store relating to you is primarily used to enable us to provide our services to you. In addition, we may use the information for the following purposes:

1. To provide you with information requested from us, relating to our service. To provide information on other services which we feel may be of interest to you, for our legitimate interests.
2. To meet our contractual commitments to you.
3. To notify you about any changes to our website, such as improvements or service/product changes, that may affect our service.
4. To notify you of any legislation changes which may affect our service.
5. For our legitimate interests – A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interest.

If we have provided a service for you, we may contact you with information about an annual review/renewal of that service, or similar services to those which were the subject of a previous sale to you. We do this by post, email and telephone. We will also send you our email newsletter periodically (no more than 1 per 6 months).

Further, we may use your data, or permit Trustpilot to use your data, so that you can be approached to review our service.

Please be advised that we do not reveal information about identifiable individuals to our advertisers but we may, on occasion, provide them with aggregate statistical information about our visitors.

Should you request that your information is deleted, we will process that within 5 working days, from all daily working systems. Our backup system does retain the information for a further 90 days to allow for errors to be rectified, after which no information can be restored.

The transmission of information via the internet is not completely secure and therefore we cannot guarantee the security of data sent to us electronically and transmission of such data is therefore entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain parts of our site, you are responsible for keeping this password confidential.

Where applicable,

We may disclose your personal information to third parties:

1. Where we are legally required to disclose your information.
2. To assist fraud protection and minimise credit risk.
3. For our legitimate interests.

The GDPR provides the following rights for individuals:

• The right to be informed
• The right of access
• The right to rectification
• The right to erasure
• The right to restrict processing
• The right to data portability
• The right to object
• Rights in relation to automated decision making and profiling

Should you wish to receive details that we hold about you please contact us using the contact details below.