Website enquiry form sent in or client calls or emails directly.
Learn about client and their role / responsibilities
Learn about type of premises
For residential premises – establish what type of assessment is needed; Type 1 or Type 3
Quote issued for a non-invasive assessment
2. Information gathering
Quote accepted by client
Establish when required
Who is the main contact
Booking confirmation issued with details of assessor and service booked
Pre-visit questionnaire sent to client which creates a checklist of documents required on the assessment day
3. Service – assessment
Assessor meets client on site, goes through fire safety paperwork
Assessor conducts visual inspection of all the clients areas of responsibility, taking notes and photos
Client can ask any questions
Report written and submitted by assessor
Report is quality checked & validated
Payment received & report issued to Responsible Person (RP) with Logbook and if required template of emergency plan / fire safety policy. Allow 7 – 10 working days from date of payment for the report to be sent.
On receiving the report RP must check through the report to ensure it is accurate
RP works through the actions raised in the report. The action summary is to be used as a guide, the full recommendations are in the main sections of the report.
RP contacts customer service if there are any queries / requires clarity