1. Make acquaintance

  • Website enquiry form sent in or client calls or emails directly.
  • Learn about client and their role / responsibilities
  • Learn about type of premises
  • For residential premises – establish what type of assessment is needed; Type 1 or Type 3
  • Quote issued for a non-invasive assessment

2. Information gathering

  • Quote accepted by client
  • Establish when required
  • Who is the main contact
  • Booking confirmation issued with details of assessor and service booked
  • Pre-visit questionnaire sent to client which creates a checklist of documents required on the assessment day

3. Service – assessment

  • Assessor meets client on site, goes through fire safety paperwork
  • Assessor conducts visual inspection of all the clients areas of responsibility, taking notes and photos
  • Client can ask any questions
  • Invoice issued


4. Compliance

  • Report written and submitted by assessor
  • Report is quality checked & validated
  • Payment received & report issued to Responsible Person (RP) with Logbook and if required template of emergency plan / fire safety policy. Allow 7 – 10 working days from date of payment for the report to be sent.
  • On receiving the report RP must check through the report to ensure it is accurate
  • RP works through the actions raised in the report. The action summary is to be used as a guide, the full recommendations are in the main sections of the report.
  • RP contacts customer service if there are any queries / requires clarity

5. Renewals / Review

  • Following year – Annual reminder sent out
  • RP decision internal review OR new FRA to book in